Your computer fixed. Fast and honest.
Ship us your device — we diagnose it free, quote you upfront, and fix it right. No hidden fees. No guesswork. Open 24 / 7.
What we fix
Every repair, handled properly
From a cracked screen to a failed hard drive, from a compromised network to software that won't cooperate — we cover it all.
The process
How it works
Four steps from broken to back in your hands. No jargon, no surprises.
Ship your device
Pack your computer or device securely and send it to our Seattle workshop. Drop a note inside with your name, email, and a brief description of the problem.
Free diagnosis
We assess the fault at no charge and email you a clear, plain-English quote before anything else happens. No obligation — if you decline, we ship the device back.
We fix it
Once you approve the quote, our technicians get to work. Most repairs are completed within 1–3 business days. We keep you updated throughout.
We ship it back
Your repaired device is securely repacked and sent back to your door. Payment is collected on completion — you only pay when it's fixed.
Why us
The people behind the repairs
Joseph
Founder & Lead Technician
Joseph started PRISM TECH with one clear goal: give people a repair shop they can actually trust. With 10 years working on computers of every kind, he has seen almost every failure mode a machine can throw at you — and fixed most of them. He runs every job personally and won't sign off on a repair until he's satisfied it's right. When you deal with PRISM TECH, you're dealing with someone who cares about the outcome, not just the invoice.
- 10 years hands-on computing experience
- Windows, macOS, and Linux
- Hardware repair across all major brands
- Founder and technical lead
Pablo
Security & Systems Technician
Pablo brings formal certification and a methodical approach to the team. He handles our most technically demanding jobs — network security audits, Linux system administration, and anything that requires exam-standard rigour. If your system has a security concern, Pablo finds it.
- CompTIA A+
- CompTIA Security+
- CompTIA Linux+
- Network and security specialist
Free diagnosis, every time
We never charge just to look at a device. You get a full assessment and a clear quote before a single repair begins.
Honest, upfront pricing
Our prices undercut the big chains without cutting corners. No hidden fees — what we quote is what you pay.
We tell you the truth
If your device isn't worth repairing, we'll say so. We'd rather give you good advice than charge you for a bad outcome.
Available around the clock
Submit your repair request any hour of the day. We're open 24/7 — because a broken computer doesn't keep office hours.
Local walk-in
Based in Seattle,
serving the whole city
Our workshop is at 4520 7th Ave NE G04, Seattle, WA 98105. Drop off your device in person or ship it to us — whichever is easier for you.
Mail-in nationwide
Not in Seattle? No problem.
We accept mail-in repairs from anywhere in the United States. Pack your device, ship it to our Seattle address, and we handle everything else.
- Free diagnosis on arrival
- Quote emailed before any work begins
- Securely repacked and shipped back
- You only pay when it's fixed
FAQ
Questions we get asked
Ready to get it fixed?
Tell us what's wrong. We'll diagnose it free and give you an honest quote. No commitment required.
Open 24 / 7 · Free diagnostics · Honest pricing